Every year, the Deutsche Gesellschaft für Verbraucherstudien mbH (DtGV) conducts an independent study to determine the best providers from 236 different sectors. In the fitness studios (EMS training) sector, Bodystreet achieves 1st place in the area of customer satisfaction and thus wins the German Customer Award 2021/2022.
Ranking from 335,000 customer votes
DtGV based its ranking in the areas of customer satisfaction, customer service and value for money on over 335,000 customer votes on a total of 2,377 companies. While the companies with the best ratings across all sectors achieved a customer satisfaction score of 8.6 out of a possible 10 points, the worst scored just 4.5 points. The top service providers in each industry become "industry champions" and win the German Customer Award.
Top rankings in the gym sector (EMS training)
In the most recent 2021/22 evaluation, which results from a representative online survey in which respondents aged 18 to 65 share their experiences with various companies, Bodystreet took the top spot for customer satisfaction in the Fitness Studios(EMS Training) industry. In the customer service category, the award goes to Terra Sports and the price/performance award goes to 25 Minutes.
Overview of the award winners in the sector gyms (EMS training):
1st place customer satisfaction: Bodystreet - Score: 6.85
1st place customer service: Terra Sports - Score: 6.96
1st place price/performance: 25 Minutes - Score: 6.6
Award winners in the sector Gym (General)
In the Fitness Studio (General) sector, Kieser Training can claim no less than 2 awards. The franchise chain achieved 1st place in both customer satisfaction and customer service. The price/performance award, on the other hand, was won by FitX.
Overview of the award winners in the Fitness Studio (General) category:
1st place customer satisfaction: Kieser Training - Score: 7.21
1st place Customer Service: Kieser Training - Score: 7.26
1st place price/performance: FitX - Score: 7.35
Source and image source: BODYMEDIA
Published on: 19 February 2022